Delivery & Returns

DELIVERY TIME BY COUNTRY/REGION

Sweden: 1-2 business days
Germany: 2-3 business days
Europe: 2-5 business days
USA: 2-5 business days
Japan: 2-5 business days
Rest of the world: 2-5 business days

SHIPPING FEE BY COUNTRY/REGION

Sweden: Free shipping
Germany: 10 EUR
Europe: 10 EUR
USA: 20 USD
Japan: 3900 JPY
Rest of the world: 30 USD

RETURN/EXCHANGE FEE BY COUNTRY/REGION

Sweden: Free returns
Germany: 15 EUR
Europe: 15 EUR
USA: 25 USD
Japan: 3900 JPY
Rest of the world: 30 USD


SHIPPING INFORMATION BY COUNTRY/REGION

SWEDEN
Carrier: DHL Service Point (previously DB Schenker)
You will get an email notification when your order has been shipped, with your parcel tracking number. You can check the status here: https://www.logistics.dhl/se-en/home/tracking.html. DHL will deliver your parcel to your nearest DHL Service Point and you will be notified by SMS when the delivery has arrived. Therefor it is important that you give your mobile phone number when you place your order.

GERMANY & EUROPE
Carrier: UPS Standard
You will get an email notification when your order has been shipped, with your parcel tracking number. You can check the status here: http://www.ups.com/. UPS will deliver your parcel to the delivery address given in your order. If you are not available after two delivery attempts UPS will call or text you (why it is important that you give your mobile phone number when you place your order) and your package will be held at your nearest UPS Access Point for self-pickup.

USA, JAPAN & REST OF THE WORLD
Carrier: UPS Express
You will get an email notification when your order has been shipped, with your parcel tracking number. You can check the status here: http://www.ups.com/. UPS will deliver your parcel to the delivery address given in your order. If you are not available after two delivery attempts UPS will call or text you (why it is important that you give your mobile phone number when you place your order) and your package will be held at your nearest UPS Access Point for self-pickup.

RETURNS/EXCHANGES

When shopping at www.enter.se you have the right to return your ordered products within 14 days of receiving them, given that the product is unused and in its original condition. Return your order undamaged within 14 days of receiving your order and we will give you your money back. Please note that the shipping cost that was charged upon purchase will not be refunded in the case of a return or exchange. We will refund your money no more than 5-10 business days after we have received your return. Refunds will be made through your original transaction method.

When returning or exchanging an article the buyer will pay for the return shipping. The fee for a return or exchange is 15 EUR within Europe, 25 USD for USA and 30 USD for the rest of the world, and will be deducted from the payment refund to you. Please note that returns within Sweden are free of charge.

In case of a quality claim due to a damaged or faulty product, we will replace the product free of charge or refund what you have paid, including the shipping cost.

For all customers outside the European Union
When returning a product for exchange or refund make sure to notify your local customs office so they can refund you the tax and customs fee or prevent you from having to pay it twice – as this isn’t anything we can control from our side.

When returning a product (by country/region)
Sweden: Please always contact us at support@enter.se before returning any items back to us. Let us know your order number and which items you wish to return or exchange in your email, thank you.
We will send you a prepaid return waybill by email. Print it and pack the item/-s you wish to return or exchange in the same or similar packaging as you received it. Leave the package at any DHL Service Point (within Sweden).

Europe/USA/Japan/Rest of the world: Please always contact us at support@enter.se before returning any items back to us. Let us know your order number and which items you wish to return or exchange in your email, thank you.
We will send you a prepaid return waybill by email. Print it and pack the item/-s you wish to return or exchange in the same or similar packaging as you received it. Leave the package at any UPS Access Point.

@enterbags

SWEDISH TIMELESS PRODUCTS

Enter is a Swedish, Stockholm based fashion bags brand. Inspired by vintage utility wear, army bags as well as work and sports wear ranging all the way back to the beginning of the 20th century. All our bags and accessories has a strong Scandinavian design heritage and is the interpretation of timeless products and fabrics. They are clean, timeless and made to last.



Copyright 2018 ENTER ACCESSORIES of 76 Seventysix Distribution AB
VAT no. SE556820288001 | Trademark no. 1131507
Stockholm, Sweden. All rights reserved.