DELIVERY TIME & COST
Sweden: 1-2 business days | Europe & USA: 2-5 business days | Rest of the world: 5-10 business days
Sweden – FREE: Shipments within Sweden are free of charge and are fulfilled by DB Schenker.
Europe & USA – 10 €: The shipments are fulfilled by UPS at a charge of 10 €. Return/Exchange fee is 15 €.
Rest of the world – 30 €: The shipments are fulfilled by UPS at a charge of 30 €. We ship to the following countries outside of Europe: Australia, Canada, Hong Kong, Japan and Singapore. Return fee/Exchange is 30 €.
Carrier: DB SCHENKER (Sweden)
You will get an email notification when your order has been shipped, with your parcel tracking number. You can check the status here: http://www.dbschenker.se/log-se-se/start/ . DB Schenker will deliver your parcel to your nearest DB Schenker Service Point and you will be notified by SMS when the delivery has arrived. Therefore it is important that you give your mobile phone number when you register your details.
Carrier: UPS (Europe, USA & Rest of the world)
You will get an email notification when your order has been shipped, with your parcel tracking number. You can check the status here: http://www.ups.com/. UPS will deliver your parcel to the delivery address given in your order. If you are not available, UPS will call you, why it is important that you give your mobile phone number when you register your details.
When shopping in our webshop you have the right to return your ordered products within 14 days of receiving them, given that the product is unused and in its original condition. Return your order undamaged within 14 days of receiving your order and we will give you your money back. Please note that the shipping cost that was charged upon purchase will not be refunded in the case of a return or exchange. We will refund your money no more than 5-10 business days after we have received your return. Refunds will be made through your original transaction method.
When returning or exchanging an article the buyer will pay for the return shipping. The cost for the return freight is 15 EUR in Europe and 30 EUR for the rest of the world, and will be deducted from the payment refund to you.
In case of a quality claim due to a damaged or faulty product, we will replace the product free of charge or refund what you have paid, including the shipping cost.
For all customers outside the European Union
When returning a product for exchange or refund make sure to notify your local customs office so they can refund you the tax and customs fee or prevent you from having to pay it twice – as this isn’t anything we can control from our side.
When returning a product
In the case of returning a product please contact us at firstname.lastname@example.org (Subject line saying Return and your order number).We will notify UPS or DHL about the return. Depending on which country, either UPS or DHL will contact you to schedule a pick up of the package or you will have to call and schedule a pickup at your earliest convenience. Please use the same box and bag your order was received in.